Order Cancellations You can cancel the order, before it has been shipped. Please note: custom orders cannot be cancelled. Exchange/Returns Once the product has been delivered to the User after purchase from the Platform and if you are unhappy with our product, all returns or Exchange of the product shall be governed by and subject to Terms of Use as well as the below elaborated Return and Exchange Policies. Damaged item delivered Wrong item delivered Wrong sized delivered Genuine size issues Genuine quality issues In case of any such discrepancy, please notify us within 24 hours of receiving the shipment, please WhatsApp us @ +918449686233. Please share images of the product along with shipping label. We offer ‘no questions asked’ exchange policy for all (reverse shipping to be done & borne by customer). If you wish to return/exchange you may self-return the product to our Returns desk/Warehouse. In case of initiating the same, please WhatsApp us @+918449686233 within 24 hours of receiving the shipment. The product should be unused, unaltered, unwashed and all the tags are intact. Also, please mention the Order number of the returned product on the package. In case of exchanges with product of a lower price, balance amount will be added to customer’s store credit Refunds will be made after we have received the product and duly verified it Please note: for hygiene & safety reasons, masks and custom orders cannot be exchanged/returned. Products purchased under Sale category are not eligible for returns and exchanges. Products purchased with coupon code FESTIVE15, FESTIVE20, FESTIVE30 are eligible for exchanges but are not refundable.